Privacy Policy & Terms and Conditions

Privacy Policy

1. Introduction

Welcome to Ally Plumbing (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, allyplumbing.com (the “Site”), and when you use our services.

2. Information We Collect

• Personal Information: Name, email address, phone number, mailing address, and other details when you contact us or schedule a service.
• Usage Data: IP address, browser type, pages visited, and other analytics data.
• Payment Information: If applicable, billing details and payment methods (processed securely through third-party providers).

3. How We Use Your Information

• To provide and manage our services.
• To communicate with you about your scheduled services.
• To send marketing communications (with consent).
• To comply with legal and regulatory obligations.
• To improve our website and user experience.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with:

• Service providers assisting in our operations.
• Legal authorities when required by law.
• Third parties in the case of business transfers.

5. CTIA Guidelines Compliance

• We comply with the CTIA Guidelines, including the AT&T and T-Mobile Code of Conduct, to ensure proper messaging practices.
• Messages sent to users are compliant with mobile carrier requirements to protect consumer privacy and prevent spam.

6. Call to Action Disclosure

By submitting your phone number through our website, you consent to receive automated messages regarding scheduling, service updates, and promotional content. Consent is not required for service.

7. SMS and Messaging Disclosure

• Types of Messages: You may receive service confirmations, reminders, and promotional messages.
• Message Frequency: Message frequency may vary based on user interactions.
• Message & Data Rates: Standard message and data rates may apply.
• Opt-Out Option: You may opt out of SMS communications by replying “STOP” to any message or contacting us at info@allyplumbing.com.
• Customer Support: For assistance, reply “HELP” to any message or contact us at (844) 669-ALLY.

8. Personal Information Use Disclosure

When scheduling a service, users provide personal information which will be used to confirm appointments, process payments, and provide necessary updates regarding service requests. This information will not be shared for marketing purposes without explicit consent.

9. Data Security

We implement security measures to protect your data; however, no method is 100% secure.

10. Your Rights and Choices

You may access, correct, or delete your personal information by contacting us at info@allyplumbing.com.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

12. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page.

13. Contact Us

For any questions regarding this policy, please contact us at:

• Email: info@allyplumbing.com
• Phone: (844) 669-ALLY

T-Mobile Code of Conduct

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.

Terms & Conditions

Ally Plumbing Standard Terms and Conditions  

The individual or entity identified in the Work Order as the “Customer”, and Ally Plumbing, a Washington for-profit corporation (“Ally”) (collectively the “Parties”) agree that the following terms and conditions will control the performance of Services between the Parties.  

The Parties agree as follows:  

1. Services: The term “Services” as that term is used in this Agreement, the Service Form or in any document or communication between the Parties includes the services performed as described in the above Service Form and the terms and conditions contained herein. 

1. Ally Plumbing is not responsible for existing shut off valves if fails during use.
2. Sheetrock/Drywall repair, painting and aesthetic restoration to be performed by others. 
3. Ally Plumbing does not do concrete repair, unless stated otherwise in the estimate. In the event that we do a concrete patch, it will be a rough patch only. Newly poured concrete and/or concrete patching may not match original in color and texture; we are not responsible for any future concrete or dirt settling. We do not specialize in concrete replacement.
4. In the event that utility lines are in the way, Ally Plumbing may need to remove dirt by hydro excavation and customers will be charged for the service.
5. Any changes or extras not listed in bid may cost additional in labor and material. Customers will be notified and approve additional charges before work is performed.
6. Customer is responsible for removal or protection of personal items in and around work area before project begins.
7. Permits to be pulled upon request per customer. Customer is responsible for access and coordination of plumbing inspector on scheduled date if applicable.
8. All job-related debris other than demolished concrete/asphalt or soil dirt to be disposed of off-site by Ally Plumbing.
9. i. If project is delayed/extended due to customer supplied fixtures or plans not ready on site, there may be additional trip charge.
10. Coupons/promotions cannot be combined. If multiple discounts are available, we will apply for the one offering the greater discount.
11. Ally Plumbing is not responsible for existing condition of plumbing when we attempt to clear clog with a cable or hydro jetter. If cable or jetter is stuck in the line, customers will be responsible for any work and access to remove the cable/jetter and repair of drain/sewer line.
12. By customer accepting this bid, customer agrees to having Ally Plumbing drill through foundation, joist, walls, etc. to complete our plumbing work. Customer needs to mark or advise Ally Plumbing before the start of the project for any foundation, joist, walls etc. that is part of the structural foundation. Ally assumes no responsibility for any damage that is not mentioned beforehand.

2. Scope of Services: the Services to be performed by Ally are described in the Service Form. In the event the scope of Services should change after performance of the Services begins, Ally will notify Customer verbally or by writing via email of the changes before beginning performance of any of those additional services. The description of the changes shall include the additional services to be performed and the costs of those additional services. If Customer fails to reject the changes proposed by Ally within twenty-four (24) hours of the notice to Customer by Ally, the changes shall become binding on the Customer and Ally will be authorized to continue with the proposed changes. 

 3. Payment – payment for the Services shall be made for the amount and in the terms as described in the Service Form. 

1. 50% deposit will be due upon scheduling with the remaining amount due upon completion. (If work is getting inspected, we will collect 40% upon completion and remaining 10% when inspection passes.)
2. b. Any refund request on a deposit that has been processed via credit/debit card has a 3% fee that will be applied to the amount of the refund.
3. A bounced check is subject to a $35 bank fee.
4. d. Once work is completed in full, card on file will be billed if another form of payment is not received within 7 calendar
5. Any cancellation with parts already ordered/purchased will result in a 15% restocking fee.
6. If payment is not settled within 7 calendar days of work being completed, a 10% late fee will be applied to the invoice.

4. Acceptance – by signing the Signature Box which states at the top “Signature is Acceptance of Service Provided”, Customer hereby agrees and accepts the terms contained herein. Customer also agrees that he/she has been given the opportunity to review the Terms and Conditions and that a copy of the Terms and Conditions were made available to the Customer at his/her request. 

5. 90 Day Limited Workmanship Warranty: Ally shall supply a 90-day Limited Workmanship Warranty as follows: 

1. Product Installation: Ally warrants the installation of products to be free from defects in workmanship from the date the installation of the product is completed for a period of (90) days of normal use. This workmanship warranty does not include any damages or defects in the product except to the extent solely caused by Ally’s installation of the product.
2. Repairs: Ally warrants the repairs made to be free from defects in workmanship from the date the repair is completed for a period of (90) days of normal use. This workmanship warranty does not include any damages or defects in the products used to make the repairs except to the extent solely caused by ALLY’s installation of the product. 
3. Inspection – Ally reserves the right to inspect the areas at issue to determine the cause of the alleged defects. If the defects are determined to be within the scope of the workmanship warranty, Ally will make the necessary repairs at Ally’s expense. ALLY SPECIFICALLY DOES NOT WARRANT THE INSTALLED PRODUCTS. Repair of the defect SHALL BE THE SOLE EXCLUSIVE REMEDY available to the Customer with respect to any defect. Ally will not refund or pay any costs in connection with repairs made by anyone other than Ally. 
4. Limitation of Liability – Liability to the Customer shall be subject to the following terms and conditions: i) the covered person/entity must provide proof that they are the covered person/entity; ii) the covered person/entity must provide written notice to Ally within 30 days after discovery of any claimed defect covered by this warranty and before beginning any repair. The notice must describe the location and details of the defect and such information as is necessary for Ally to investigate the claim and in the event Ally comes out to the Customer’s property and determines that the cause of the defect was not workmanship, then the Customer shall owe Ally a flat fee of $350 to cover the costs associated with that inspection; and iii) upon discovery of a possible defect, the covered person/entity must immediately, at the covered person/entity’s sole expense, provide for protection of all property that could be affected until the defect is remedied. 
5. Exclusions: This warranty does not cover damage or defects resulting from or in any way attributable to: (a) neglect; (b) misuse; (c) abuse; (d) repair or alteration made by anyone other than ALLY; (e) settlement or structural movement and/or movement of materials to which installed products are attached; (f) damage from incorrect design of the structure; (h) acts of God including, but not limited to, hurricanes, tornados, floods, earthquakes, severe weather or natural phenomena, (including, but not limited to, unusual climate conditions); (i) lack of proper maintenance; and (j) any cause other than workmanship defects attributable to ALLY.
6. DISCLAIMER: THE STATEMENTS IN THIS WARRANTY CONSITUTE THE ONLY WARRANTYEXTENDED BY ALLY FOR ITS WORKMANSHIP. NO OTHER WARRANTY SHALL BE MADE BY ORON BEHALF OF ALLY.
7. Settlement of Claim: Any repairs made by Ally pursuant to this warranty shall constitute a fullsettlement and release of all claims of any covered person/entity hereunder for damages orother.
8. Time is Not of the Essence: The Parties agree that time is not of the essence in performance of the Services. Ally will use commercially reasonable efforts to perform the Services in commercially reasonable period of time. 
9. Rights of Way and Removal: Customer will provide all necessary easements and rights of way. Unless specifically stated otherwise above, (a) Ally is not responsible for the removal of trees, sprinklers systems, underground and above ground fencing, rocks, sidewalks or driveways, or the repair of streets, sidewalks and like, (b) Ally will backfill and grade the excavated area to ground level and mound it to allow for settlement, and (c) Customer is responsible for all landscaping repairs or replacements required following completion of the job. Ally is not responsible for damage resulting from poor weather. 
10. Force Majeure: In no event will either party be responsible for any breach of the Agreement due to the occurrence of any events beyond its reasonable control, including, but not limited to, acts of God, governmental actions, war or national emergency, labor strikes, protests or civil commotion or the actions of third parties (outside of the reasonable control of either party), provided that such party uses reasonable efforts, under the circumstances, to notify the other party of the circumstances causing the delay and to resume performance as soon as possible. 
11. Entire Agreement: This proposal constitutes the entire agreement between the Parties, and no modifications will be valid unless in writing and signed by both parties. 
12. Arbitration: The Parties agree that any claim or dispute between them or against the other shall be resolved by neutral binding arbitration conducted by the Seattle Office of the American Arbitration Association (AAA) under the AAA’s rules of procedure for Home Construction Arbitration Rules and Mediation Procedure in effect at the time any claim is made. Each party shall pay its own costs of arbitration. The Parties agree to waive any applicable statute of limitations and to submit any dispute between them, within one (1) year after the date the dispute arose. Any award of the arbitrator(s) may be entered as a judgment in any court of competent jurisdiction. BY SIGNING THIS AGREEMENT, THE PARTIES ARE GIVING UP ANY RIGHT THEY MIGHT HAVE TO SUE EACH OTHER, EXCEPT FOR AS PROVIDED IN SECTION 11 FOR ALLY TO FORECLOSE ON ANY LIEN FILED AGAINST CUSTOMER’S PROPERTY. 
13. Notice of Ally’s Ability to Lien Property: Ally Plumbing is a licensed and registered contractor with the State of Washington, license number ALLYPP1850PH, and has posted a state bond for the purpose of satisfying any claims against Ally Plumbing. If Allied Plumbing is not paid for the services it performs at your property, then your property may be liened to force payment to Ally Plumbing. In the event Ally Plumbing is forced to file suit to foreclose on the lien, the Parties agree that it may do so notwithstanding any restrictions against lawsuits as explained in Section 10.  

12. Non Disparagement and Unlawful Publication of Documents: The Parties agree not to make any derogatory, defamatory, or disparaging remarks to any third parties concerning the Parties or the performance of services under this Agreement. Customer agrees that this Section 12 specifically prohibits Customer from writing or posting any defamatory comments about Ally on any social media sites or any other commercial websites. The Parties agree that the damage caused to Ally due to Customer’s written defamatory comments would cause damage to Ally that is difficult to ascertain because of the limitless number of times the comment would be viewed. The Parties agree that Customer will pay one-thousand dollars ($1,000) for each defamatory comment published by Customer about Ally and one-thousand dollars ($1,000) for each day any comment remains published. Customer also agrees that Customer will not publish any documentation provided to it by Ally as those documents have proprietary value to Ally and publishing Ally’s documentation on any website or through social media will cause harm to Ally. The Parties agree that Customer will pay one-thousand dollars ($1,000) for each time any document belonging to Ally is published by Customer. Customer will also pay one-thousand dollars ($1,000) for each day any Ally document remains published. The Parties agree that this Section 12 is not a penalty or unlawful. 
13. Attorney’s Fees: In the event any proceeding is initiated by the Company or Employee or to interpret or enforce the terms of this Agreement, or for any reasons regarding Employee’s employment with the Company, the prevailing party-shall be entitled to recover all fees and costs, including attorneys’ fees, incurred in such proceeding. 
14. Modification: the terms of his agreement shall only be modified by a writing signed by the Parties. This modification does not apply to changes in the Scope of Services which shall be controlled by Section 2 of this Agreement. 
15. Governing Law and Venue: This Agreement shall be governed by and construed in accordance with the laws of the State of Washington with venue in King County.

Ally Plumbing & Restoration will contact you via text message. Messages may include, but not limited to appointment reminders, account notifications, payment reminders, etc. from Ally Plumbing & Restoration. Message and data rates may apply. For help, reply “HELP” or email us at info@allyplumbing.com. You can opt out at any time by replying “STOP”.  

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