Privacy Policy
1. Introduction
Welcome to Ally Plumbing (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, allyplumbing.com (the “Site”), and when you use our services.
2. Information We Collect
- Personal Information: Name, email address, phone number, mailing address, and other details when you contact us or schedule a service.
- Usage Data: IP address, browser type, pages visited, and other analytics data.
- Payment Information: If applicable, billing details and payment methods (processed securely through third-party providers).
3. How We Use Your Information
- To provide and manage our services.
- To communicate with you about your scheduled services.
- To send marketing communications (with consent).
- To comply with legal and regulatory obligations.
- To improve our website and user experience.
4. Disclosure of Your Information
We do not sell or rent your personal information. We may share your information with:
- Service providers assisting in our operations.
- Legal authorities when required by law.
- Third parties in the case of business transfers.
5. CTIA Guidelines Compliance
- We comply with the CTIA Guidelines, including the AT&T and T-Mobile Code of Conduct, to ensure proper messaging practices.
- Messages sent to users are compliant with mobile carrier requirements to protect consumer privacy and prevent spam.
6. Call to Action Disclosure
By submitting your phone number through our website, you consent to receive automated messages regarding scheduling, service updates, and promotional content. Consent is not required for service.
7. SMS and Messaging Disclosure
- Types of Messages: You may receive service confirmations, reminders, and promotional messages.
- Message Frequency: Message frequency may vary based on user interactions.
- Message & Data Rates: Standard message and data rates may apply.
- Opt-Out Option: You may opt out of SMS communications by replying “STOP” to any message or contacting us at info@allyplumbing.com.
- Customer Support: For assistance, reply “HELP” to any message or contact us at (844) 669-ALLY.
8. Personal Information Use Disclosure
When scheduling a service, users provide personal information which will be used to confirm appointments, process payments, and provide necessary updates regarding service requests. This information will not be shared for marketing purposes without explicit consent.
9. Data Security
We implement security measures to protect your data; however, no method is 100% secure.
10. Your Rights and Choices
You may access, correct, or delete your personal information by contacting us at info@allyplumbing.com.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.
12. Updates to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page.
13. Contact Us
For any questions regarding this policy, please contact us at:
- Email: info@allyplumbing.com
- Phone: (844) 669-ALLY
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.
Terms & Conditions
1. Agreement to Terms
By accessing our website and using our services, you agree to these Terms & Conditions.
2. Services
Ally Plumbing provides plumbing services, including maintenance, repair, and installation.
3. User Responsibilities
- You must provide accurate information when booking a service.
- You agree not to misuse our website or services.
4. Scheduling and Payments
- Service appointments are subject to availability.
- Payment is due upon service completion unless otherwise agreed.
5. Cancellation Policy
- Cancellations must be made at least 24 hours in advance.
- Late cancellations may incur a fee.
6. Types of Messages
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Ally Plumbing. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@allyplumbing.com. You can opt out at any time by replying STOP.
7. Liability Disclaimer
- We are not responsible for damages beyond the scope of agreed services.
- Services are provided “as is” without warranties beyond those mandated by law.
8. Governing Law
These terms are governed by the laws of Washington State.
9. Updates to Terms & Conditions
We may update these terms at any time. Changes take effect upon posting.
10. Contact Information
For questions about these terms, contact us at:
(844) 669-ALLY
info@allyplumbing.com
